Privacy & Policy

Privacy policy

AGE SOLUTIONS has created this privacy statement in order to demonstrate our firm commitment to privacy. This document discloses our information gathering and usage practices. For additional information about BOXKU website & mobile application (App), please review our Terms and Conditions.

Use of your information

BOXKU does not sell or rent your personal information to third parties.

BOXKU collects personal information about you through your use of the Website, including your registration details and information relating to your use of the Website and the content you access.

BOXKU may use this personal information to help us provide the Services to you, to verify your identity, to enforce or apply our terms and conditions, to protect the rights, property, or safety of BOXKU, our users, or others, for internal research purposes, for promoting and marketing other BOXKU products and Services to you, and for any other use that you authorise. Your membership’s trading history may be published in your feedback.

We release account and other personal information only when we believe release is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of BOXKU, our users, or others. Government agencies with statutory roles enabling them to request data from us includes but is not restricted to Police. Members can contact BOXKU to ask whether such information has been provided.

Where BOXKU contracts third parties to undertake various services, we may provide those third parties with personal information required to fulfil those services. These contracted services may include sending you letters for address verification, or conducting research for BOXKU to ensure the Services we provide you are relevant and personalised to your interests. BOXKU may also use third party customer relationship management services to manage customer agreements, enquiries, and generate reports for internal use. We will require any third party to undertake strict precautions to protect any personal information against unauthorised use or disclosure.

If you wish to take Dispute Tribunal proceedings against another member, you can contact BOXKU or the Disputes Tribunal for a statutory declaration, requesting contact details for the sole purpose of making a claim.


It may be the policy of BOXKU to send our members email throughout the term of membership and other email they elect to receive, in addition to customary business communications (payment confirmations, etc.). Further, it is our policy to immediately remove any member from any mailing list upon the member’s request. In addition, BOXKU may send newsletters and other communications to members. Newsletters will contain clear and obvious instructions for how the member can remove himself or herself from that mailing list.

We do use email as a means of receiving feedback from our members, and we encourage you to email us with your questions or comments.

Emailing tools

Boxku may provide facilities throughout the site to refer a friend to BOXKU or to send references to a specific listing to a friend. You may not use the “Email this listing to a friend” service or other email forwarding services that we offer to send spam or otherwise send content that would violate our privacy policy or Terms and Conditions. We do not permanently store, sell, or rent these email messages or the email addresses.

Membership registration

Our site’s registration form requires you to provide us contact information and may also require demographic information. We may use your contact information from the registration form to send you information about our company and promotional material from some of our affiliated partners. Your contact information is also used to contact you when necessary.

Updating your personal information

BOXKU provides you with ways in which you can update your personal information, including changing your email address, password, phone number, etc. BOXKU will store previous email addresses against your profile to ensure compliance with our Terms and Conditions – specifically the use of one account per member.

Delivery address details

BOXKU may enable you to save one or more of your delivery addresses which we will store against your profile. When you buy an item you may have the option of selecting a delivery address which we will then send to the seller. We will never give the seller your address without your permission.

Warehouse Storage Service

BOXKU provide zero charges of warehouse storage in China for 30 days on the date our warehouse acknowledge the collection of customer items.

Warehouse charges MYR10 per m3 per day and billing cycle calculate by week (Monday until Sunday).

Refund Policy

If you have any questions regarding our refund policy, please contact us prior to booking serivce through our warehouse as collection point.

A full refund will be issued for Boxku orders that are cancelled prior to collection by our China delivery partner. To cancel your order, please contact us through customer service from Monday to Friday 9:00am – 6:00pm, Saturdays 9:00am - 1:00pm (Malaysia Time).

Refunds will take two working days to handle as all refunds have to be process checked to ensure that no collection took place.

Refunds will be made, in full, if cancellation is requested before china courier collection takes place.

A refund will be granted should you experience an unreasonable delay or sub-standard quality in the service agreed upon at the time of booking, if these issues are due to negligence by BOXKU

Refund required to deduct a call-out charge to cover our charges to that point and warehouse storage service in China.

Refunds are not issued for failed collections. If your parcel is not collected during the pre-requested time, please contact us to rearrange a collection.

Transit times are not guaranteed and therefore refunds will not generally be issued for delayed shipments unless it can be proved that the carrier has acted negligently. In rare events of parcel loss or damage, up to 100% of your carriage costs will be refunded. (Please note: Claims for damage will only be accepted if the parcel is signed for as damaged upon delivery).

You can take out additional cover for your parcel’s contents at the time of booking.

If your parcel is returned without it having left China & Malaysia due to insufficient packaging, incorrect documentation or prohibited items found in your consignment, you will be liable for the China & Malaysia carriage costs and will be issued with a partial refund for the overseas carriage costs.

Refunds cannot be granted for longer Transit times. Transit times are estimated in working days from date of courier collection and are for major cities. Remote areas may take longer. Estimations are based on average transit times. Delays due to customs, weather etc… can occur, so we advise that you plan for this possibility.

Please note that refunds can’t be processed for any consequential loss.

Control of your password

You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your BOXKU password to any third parties. If you choose to share your user name, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party’s privacy policy.

It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting BOXKU, especially if you access BOXKU from a shared computer or devices.

Cookies and local storage

BOXKU uses various technologies, including cookies and local storage, to collect and store information about you when you visit BOXKU website or mobile application (App).

Cookies and local storage allow us to store information (including your personal information) in a file on the device you use to access BOXKU. We use cookies and local storage to deliver information and fresh content specific to your interests and to improve the experience of using BOXKU. Cookies and local storage are widely used.

BOXKU uses “session” cookies to temporarily store information to help you use BOXKU. This information is used to deliver the right content to you as you use BOXKU and avoids unnecessarily asking you to log in. Session cookies expire immediately when you close your browser or are deleted after 30 minutes of no activity on BOXKU website and 30 days on BOXKU App.

BOXKU also uses “persistent” cookies and local storage to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit BOXKU each month). Persistent cookies allow us to track users on BOXKU and helps us identify users abusing the BOXKU service. A persistent auto-login cookie is also stored when you select the “remember me” option when logging in. The auto-login cookie is removed if you log out.

BOXKU may also participate in Google’s AdWords pay-per-click advertising programme. AdWords advertisements appear on Google’s search result pages and on the Google Display Network.

BOXKU ads may also appear on other websites in the Google Display Network. Google uses cookies to target ads to you, including to measure the number of Google users that click on certain advertisements and visit certain BOXKU pages, or who complete certain actions on BOXKU (like adding an item to a Watchlist).

Google provides this data to BOXKU without identifying users. View Google’s privacy policy.

Advertising and third party links

Some BOXKU advertisers may request information directly from users, or link to sites that do so. BOXKU has no control over its advertisers’ privacy policies, and encourages users to review such policies prior to submitting any personal information to them.

BOXKU may contain non-advertising links to a variety of third party sites to enhance the member experience. BOXKU has no control of either the content or privacy policies of such sites, nor should such links be considered an endorsement of these sites except where otherwise noted.

In some cases, third party advertisers may also use cookies in certain advertisements that appear on the website for advertising purposes, or collect information in the course of advertising being served. For example, BOXKU may participate in Google AdSense advertising, and as part of this, Google may use cookies in order to reduce the number of times you see the same ad.

BOXKU may also uses Google’s DoubleClick services to deliver display advertisements intended to be relevant to your interests, based on the information you have provided to us through the use of any of our Services.

BOXKU may use Google remarketing to serve relevant ads to you after you leave our website. When you visit pages on our website, Google may place a cookie on your browser. Then when you later visit another website in the Google Display Network, you may see relevant ads from BOXKU. You can opt out of Google’s use of these cookies by visiting Google’s

Ads Preferences Manager.

View Google’s advertising privacy policies.

BOXKU also makes advertising space available to other advertisers. If those advertisers use remarketing, you may see ads related to other websites you have previously visited.

Application Privacy

You will grant us your location access for driver tracking purposes and access to your camera for scanning of qrcode. Both of these access is communicated before hand to the you and is in your job description.

All the data collected via these permissions are for work purposes and will only be processed internally. The data collected will NOT be shared, sold or transferred to anyone outside of the company.

Other information we collect

We use additional information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.

Users who login have their IP addresses recorded. This information will only be provided to legal authorities in cases of suspected fraud or for law enforcement purposes. This information is stored securely and will not be provided to other members or non-authorised parties.

If you choose to post messages in our message areas or leave feedback for other users, we will collect that information you provide to us.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

Customer service phone conversations may be recorded for internal training and quality assurance purposes. This helps us ensure the information we provide members is consistent and accurate. Phone records will be stored securely and will generally be retained for up to six months.

Membership removal

If you wish to have your registration removed from our directory for any reason, you may send us an email (Email: [email protected]) requesting this.

Internet statistics and analytics

BOXKU sometimes uses Google Analytics to better understand the behaviour of visitors to our website, and to improve our website. For example, it helps us to identify how many users visit a particular page, and how many take a further step, such as bidding. We have opted out of Google Analytics’ data sharing settings. For more information, view Google Analytics information on safeguarding your data.

If you have any questions about our privacy policies or any other matter, please contact us.