TERMS AND CONDITIONS
These Terms and Conditions (“T&C”) govern the use of the Services (“Service”) or Mobile Application ("BOXKU") provided by AGE SOLUTIONS (“AGE”). By using our services, you agree to comply with all these terms and conditions. If you have any objection to these terms and conditions, you must not continue to use our services.
AGE may, in its sole discretion, change or modify these T&C from time to time, with or without prior notice to all users.
- BOXKU, we, us, our = AGE services
- Warehouse = BOXKU China Collection point
- Collect = BOXKU China Collect service
- Delivery = BOXKU Delivery services (Point-to-Point, Point-to-Door, Door-to-Point, Door-to-Door)
- Partner = BOXKU Points and other courier aggregator services
- AWB = Consignment Note/Air waybill
- Customer(s), you = The individual to use BOXKU services
- Consignee, recipient = The individual to receive the parcel
Assess to Our Website
BOXKU owns the copyright and all other intellectual property rights of this website. You are granted to limited use of our assets subjected to the guideline provided. You are prohibited from commercializing, reselling, distributing, adapting, printing and publishing any information without our written permission.
However, we DO NOT sell, share or transfer any of your personal information to anyone else.
BOXKU offers China Collect and Malaysia Delivery to our customers. Customers will be able to use Collect service and Delivery services through our Mobile App.
Our Warehouse service cover China only. We operate on Monday to Friday, from 9.00am to 6.00pm, excluding Public Holiday (subjected to respective states). Our China-Malaysia sea freight delivery takes 10 to 15 business days and air freight delivery takes 3 to 8 business days to reach the recipient.
Customers may contact us through live chat or email during operation hours for customer service.
BOXKU delivery charges base on weight, customer parcel packed during booking should be compared between actual vs volumetric, whichever higher. Volumetric formula = LxWxH (cm) / 6000
Only air waybill/consignment note generated by BOXKU or any of our permitted partners is acceptable for collection and delivery. Air waybill/consignment note MUST be printed out in good condition. You are not allowed to amend, modify or correct any information on the printed air waybill/consignment noted. BOXKU reserves the rights to hold, withdraw or return the parcel without refund to the customer.
Parcel Missed Collection
If the warehouse collection does not happen or was not given within the time slot allocated, it is the customer’s responsibility to inform delivery parties in China of a failed or partial collection.
Parcel Missed Delivery
If the consignee is not at the delivery address during delivery, our agent delivery driver or rider may leave a calling card at the doorstep requesting for manual collection. Otherwise, the consignment may be returned to the hub.
It is the obligation of customers to notify BOXKU of a failed or missed parcel delivery. We will then endeavor to rearrange another delivery reattempt which is convenient for the customer.
Parcel Late Delivery
If at any time we are prevented or delayed from starting, carrying out or completing any of the services because of a customs check, strike, lock out, labour dispute, weather conditions, traffic congestion, mechanical breakdown or obstruction of any public or private road or highway or any other cause beyond their control, you shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of courier vehicles, they shall use their best endeavours to provide a replacement vehicle with the minimum delay practicable.
We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labelling of a consignment and you agree to be responsible for ensuring that such labelling is clear and unambiguous.
Please refer to delivery Prohibited Items
Damage / Loss
Any item that is listed in our prohibited items, will be exempted from any claim against delay, damage and loss.
Your consignment/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item.
In the event of damages all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved/repaired or if the packaging is not kept, the claim will be rejected.
Any item traveling through our services must be able to withstand a short drop, fragile items should not be sent through our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined.
If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.
If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the sender’s responsibility to inform the recipient of these terms and conditions.
All lost and damaged parcels have to be reported within 7 days. Lost and damaged parcels reported after the specified time frame will not be eligible for the compensation claim.
In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.
It takes 15 business days to complete a BOXKU parcel claim. If we are unable to locate your items, then we will declare the parcels as lost and we will reimburse you.
Our maximum reimbursement is RM200.
You should supply our team or service provider when requested with the following detail in order to secure your claim:
Proof of the address selected for parcel delivery.
Proof of the value of the parcel.
Proof of parcel consignment note from BOXKU. (if any)
Should you unable to provide all 3 of the above, your claim will not be processed.
Third Party Logistics
BOXKU may collaborate with a partnered logistic company to provide delivery services at selected areas.
This service does not provide delivery service and is not liable for any parcel lost during the delivery process.
BOXKU’s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to BOXKU attention before or after acceptance of the Shipment.
Once payment for a top-up wallet is completed, NO refunds will be given.
Credits for an account are valid for lifetime.
We are not liable for all posting of breakable fragile items (glass, earthenware, porcelain, ceramics, crockery, sanitary ware and the like). You may do so at your own discretion.
Each individual is only allowed to have ONE personal and/or ONE company account with BOXKU. Shipments with duplicated accounts will be cancelled and the account will be suspended without prior notice.
BOXKU strictly prohibits unauthorized reseller from reselling any form of BOXKU services. BOXKU reserves the right to terminate, suspend, or otherwise limit unauthorised reseller or its customers' access to BOXKU without refund the remaining credit balance. BOXKU shall have no obligation to maintain any messages or other content in suspended, restricted, or terminated accounts, or forward any unread or unsent messages to unauthorised reseller, a customer, a user, or any other party.
The person placing the order is responsible for the information entered. BOXKU will not be held responsible for wrong information that is entered and no refunds will be given in this instance.
You are pre-paying for the postage charges and BOXKU applies these charges on your behalf to our account. We are not liable for any customs charges that may arise.
Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with BOXKU.
Loss or damage under the following conditions will not be covered:
- Act of God
- Consequences of war
- Insufficient packaging / Incorrect labelling
- Prohibited contents
- BOXKU will deal with the person who placed the order only.
Liability is limited to the cost of sending the item only and to the insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.
These Terms shall be construed in accordance with the laws of the Federal Constitution of Malaysia.