Platform privacy features make it unable to identify the recipient's name
21/02/2023Recently, the warehouse has received many packages without the recipient's name and phone number. This is because platforms such as Taobao, Pinduoduo, and Douyin have automatically started privacy protection, which prevents the warehouse from sorting the packages and puts them in a no-man's zone. You need to manually turn off the privacy protection function.
The full name of the recipient cannot be displayed after turning on Order Number Protection
All you have to do is go to Taobao and other platforms and follow these steps to disable it:
- 1. click on "My Taobao" in the lower right corner
- 2. click on "Settings" in the upper right corner to enter the settings page.
- 3. Click on "Privacy" and find "Order number protection" to enter the editing page.
- 4. Select "Express pick-up is affected" to turn off the order number protection.
Repeat the above steps to turn off the privacy protection function for other platforms, and then click "Submit".
YEAR 2023 CHINESE NEW YEAR HOLIDAY
22/12/2022GUANGZHOU WAREHOUSE
Guangzhou warehouse will be closed from 19th JAN -29th JAN 2023 (11DAYS), for CHINESE NEW
YEAR Holiday and resume operation on 30th JAN 2023 (MONDAY).
*LAST DAY FOR AIR FREIGHT COLLECTION/DISPATCH WILL BE 14th JAN 2023 (SATURDAY)
*LAST DAY FOR SEA LCL FREIGHT COLLECTION/DISPATCH WILL BE 12th JAN 2023 (THURSDAY)
MALAYSIA BOXKU OPERATION
Malaysia BOXKU CS Operation will be closed from 20th JAN -30th JAN 2023 (11DAYS), for CHINESE
NEW YEAR Holiday and resume operation on 31th Jan 2023 (TUESDAY).
*Friendly Reminder - Please do arrange for despatching as soon as possible to avoid parcel
delay.
RM100 Topup Bonus Campaign
05/12/2022CAMPAIGN PERIOD
10.12.2022 to 30.12.2022
OFFER
FOR EVERY RM1000.00 TOP UP WITH US WE GIVE YOU A VOUCHER WORTH RM100.00
VALIDITY OF VOUCHER
60 DAYS FROM ISSUANCE DATE
DEVICE
IOS, ANDROID
FREIGHT
For all freight from BOXKU GuangZhou to Malaysia
PAYMENT
All Payment Methods
T&C
Each Boxku User Account can only use this voucher once, regardless of the number of accounts owned by the user.
This voucher is valid for any amount per transaction.
Boxku reserves the right to vary and amend these Terms & conditions at any time without prior notice.
This voucher cannot be exchange with cash or its equivalent and shall be redeemed in full value per transaction.
Any balance within the voucher not utilised fully shall not be refunded and will be forfeited.
Any money top-up/transfer within campaign period shall not be eligible for any refund even during termination of Boxku User Account.
RM40 Topup Bonus Campaign
05/12/2022CAMPAIGN PERIOD
10.12.2022 to 30.12.2022
OFFER
FOR EVERY RM500.00 TOP UP WITH US WE GIVE YOU A VOUCHER WORTH RM40.00
VALIDITY OF VOUCHER
60 DAYS FROM ISSUANCE DATE
DEVICE
IOS, ANDROID
FREIGHT
For all freight from BOXKU GuangZhou to Malaysia
PAYMENT
All Payment Methods
T&C
Each Boxku User Account can only use this voucher once, regardless of the number of accounts owned by the user.
This voucher is valid for any amount per transaction.
Boxku reserves the right to vary and amend these Terms & conditions at any time without prior notice.
This voucher cannot be exchange with cash or its equivalent and shall be redeemed in full value per transaction.
Any balance within the voucher not utilised fully shall not be refunded and will be forfeited.
Any money top-up/transfer within campaign period shall not be eligible for any refund even during termination of Boxku User Account.
RM111 Topup Bonus Campaign
01/11/2022CAMPAIGN PERIOD
01.11.2022 to 30.11.2022
OFFER
FOR EVERY RM1000.00 TOP UP WITH US WE GIVE YOU A VOUCHER WORTH RM111.00
VALIDITY OF VOUCHER
60 DAYS FROM ISSUANCE DATE
DEVICE
IOS, ANDROID
FREIGHT
For all freight from BOXKU GuangZhou to Malaysia
PAYMENT
All Payment Methods
T&C
Each Boxku User Account can only use this voucher once, regardless of the number of accounts owned by the user.
This voucher is valid for any amount per transaction.
Boxku reserves the right to vary and amend these Terms & conditions at any time without prior notice.
This voucher cannot be exchange with cash or its equivalent and shall be redeemed in full value per transaction.
Any balance within the voucher not utilised fully shall not be refunded and will be forfeited.
Any money top-up/transfer within campaign period shall not be eligible for any refund even during termination of Boxku User Account.
YEAR 2022 MALAYSIA’S DEEPAVALI HOLIDAY
23/10/2022Please be informed that MALAYSIA CUSTOMER SERVICE will be off on (24th OCTOBER 2022， MONDAY) due to MALAYSIA’S DEEPAVALI HOLIDAY, CS Operation will be back to normal on (25th OCTOBER 2022, TUESDAY).
YEAR 2022 CHINA’S NATIONAL HOLIDAY AND BOXKU APP MAINTAINANCE
22/09/2022GUANZHOU WAREHOUSE
Guangzhou warehouse will be closed from 01st OCT - 4th Sept 2022 for China National Holiday
and resume operation on 05th Oct 2022 (Wednesday).
MALAYSIA OPERATION DUE TO BOXKU APP MAINTAINANCE
Malaysia CS Operation will be impacted due to BOXKU APP Maintenance. BOXKU APP will be
down for 3 days from 01st OCT to 03rd OCT 2022 and operation will be back to normal on 4th OCT
2022 (TUESDAY).
YEAR 2022 MALAYSIA DAY HOLIDAY
14/09/2022Malaysia Operation will be off for Malaysia Day Public Holiday on 16 Sept 2022 and resume operation on 17th Sept 2022 ( Saturday).
YEAR 2022 CHINA’S MID- AUTUMN FESTIVAL HOLIDAY
03/09/2022Guangzhou warehouse will be closed from 09th Sept - 10th Sept 2022 for China Mid – Autumn Holiday and resume operation on 12nd Sept 2022 (Monday).
YEAR 2022 MALAYSIA’S NATIONAL DAY HOLIDAY
28/08/2022Please be informed that MALAYSIA CUSTOMER SERVICE will be off on (31ST AUGUST 2022， WEDNESDAY) due to MALAYSIA’S NATIONAL HOLIDAY, CS Operation will be back to normal on (1ST SEPTEMBER 2022， THURSDAY).
Shipping Fee Decrease for LCL SEA & AIR Shipments (West Malaysia)
30/07/2022Due to the recent recovery and stabilization of sea shipping costs, after our observation and discussion, company decided to decrease the Normal LCL SEA HEAVY (West Malaysia) Freight of RM40-60 from RM460/CBM TO RM420-400 /CBM, Lite Sea freight from RM6.2 TO RM 5.5/KG, and a decrease of 5-10% on Air Freight. The new prices will take effect on 12.00AM, 1ST/AUGUST/2022.
Shipping Fee Decrease for LCL HEAVY SEA (West Malaysia)
05/07/2022Due to the recent recovery and stabilization of sea shipping costs, after our observation and discussion, company decided to decrease the Normal LCL SEA HEAVY (West Malaysia) Freight from RM500/CBM TO RM460/CBM. The new prices will take effect on 12.00AM, 06/07/2022.
YEAR 2022 HARI RAYA HAJI HOLIDAY NOTICE
05/07/2022Please be informed that MALAYSIA CUSTOMER SERVICE will be off on (11ST JULY 2022， MONDAY ) due to Replacement of HARI RAYA HAJI HOLIDAY, CS Operation will be back to normal on (12nd JULY 2022， TUESDAY ) .
Batteries Products Are Temporary Not Accepted
16/06/2022Batteries, Robots, Product with large capacity batteries will not be accepted for Air and Sea Freight now. Flammable and explosive dangerous goods are strictly inspected by custom recently.
YEAR 2022 DUMPLING FESTIVAL HOLIDAY NOTICE
28/05/2022Please be informed that GuangZhou Baiyun warehouse will be off on (3rd JUNE 2022, Friday) due to DUMPLING Festival.
*Friendly Reminder - Please do arrange for despatching as soon as possible to avoid parcel delay.
YEAR 2022 LABOUR DAY AND HARI RAYA HOLIDAY ANNOUNCEMENT
25/04/2022GUANZHOU WAREHOUSE
Guangzhou warehouse will be closed from 30th April until 3rd May 2022 and resume operation
on 4th May 2022 (Wed).
MALAYSIA OPERATION
Malaysia Operation will be off for Public Holiday from 1st May to 4th May 2022 and resume
operation on 5th May 2022 (Thursday).
*Friendly Reminder - Please do arrange for despatching as soon as possible to avoid parcel delay.
YEAR 2022 QingMing FESTIVAL HOLIDAY NOTICE
03/04/2022Please be informed that GuangZhou Baiyun warehouse will be off on 5th APRIL 2022 due to QingMing Festival.
Shipping Fee Decrease for LCL HEAVY SEA (West Malaysia) & RM0.50/KG fee Increase for Normal AIR (West Malaysia).
14/03/2022Due to the recent recovery and stabilization of sea shipping costs, after our observation and discussion, company decided to decrease the Normal LCL SEA HEAVY (West Malaysia) Freight from RM540/CBM TO RM500/CBM. Meanwhile Increase of RM0.50/KG for Normal AIR Freight (West Malaysia) The new prices will take effect on 12.00AM, 15/03/2022.
Shipping Fee Decrease for LCL SEA & AIR Shipments
22/02/2022Due to the recent recovery and stabilization of shipping costs, after our observation and discussion, company decided to decrease the freight price. The new prices will take effect on 12.00AM, 23/FEB/2022.
Rate Adjustment for LCL Shipments
24/11/2021Due to the recent dramatic upswing of sea freight prices and container capacity constraint in China, our company has decided to revise the shipping rate accordingly as below:
Effective for invoice issued from 6PM 25/11/2021
China ( Guangzhou) to West Malaysia : From RM530/M3 TO RM 590/M3
We Apologize for any inconveniences caused
YEAR 2022 & CHINESE NEW YEAR HOLIDAY NOTICE
28/12/2021New Year 2022 Holiday
1ST-2ND JAN 2022, Off day for Malaysia and China Warehouse.
Chinese New Year Holiday
Guangzhou Warehouse: Off operation from 29/1/2022 to 7/2/2022.
Customer Service: Off operation from 29/1/2022 to 7/2/2022.
West Malaysia delivery Schedule
Selangor Area (Postcode 4-6) : Off operation from 29/1/2022- 7/2/2022.
Other Area: Off operation from 26/1/2022- 7/2/2022.
Guangzhou Warehouse parcel last receiving date as below
Air freight: 24/1/2022.
Sea Freight: 20/1/2022.
We forecast ticket of sea parcels submitted from Guangzhou to West Malaysia before 30th Dec 2021 can be received before Chinese New Year. This is just an estimation date, actual receiving date still need to depend on actual shipment schedule.
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