Announcement

2024 MALAYSIA’S DEEPAVALI HOLIDAY NOTICE

30/10/2024

The BOXKU Customer Service operation in Malaysia will be closed on the 31st OCT 2024 (1 DAY), in observance of The Malaysia’s Deepavali holiday. Normal operations will resume on the 1st Nov 2024 (FRIDAY).

2024 CHINA’S NATIONAL HOLIDAY

26/09/2024

We wish to inform you that our operations will be affected by the upcoming holidays in Malaysia. Please take note of the following closures:

The BOXKU Guangzhou Warehouse operation in China will be closed on 1st October 2024 (3 DAYs) , in observance of The China’s National holiday. Normal operations will resume on the 4th October 2024 (Friday).

* We kindly remind all parties to arrange for dispatching of orders as soon as possible to avoid any potential delays during this period. Additionally, we encourage the prompt dispatching of leftover stocks from the warehouse to mitigate any unforeseen circumstances and potential losses during the extended holiday period.

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Shipping Fee Decrease for LCL (WEST) Sea FreightPro

12/09/2024

We are pleased to inform you that we are reducing our rates for LCL (West) Sea FreightPro due to recent improvements and stabilization in sea shipping costs.

Effective from 12:00 AM on Sep 13, 2024, the updated Sea FreightPro rates for West Malaysia will be:

West Malaysia Sea FreightPro:
Shipments under 3 CBM: RM440 per CBM
Shipments under 5 CBM: RM425 per CBM
Shipments above 5.1 CBM: RM410 per CBM

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2024 MALAYSIA DAY & CHINA CHINESE MID-AUTUMN FESTIVAL HOLIDAY

09/09/2024

We wish to inform you that our operations will be affected by the upcoming holidays in Malaysia. Please take note of the following closures:

BOXKU MALAYSIA CS OPERATION
The BOXKU Customer Service operation in Malaysia will be closed on the 16th September 2024 (1 DAY), in observance of The Malaysia Day holiday.Normal operations will resume on 17th September 2024 (Tuesday).

BOXKU CHINA GUANGZHOU WAREHOUSE
The BOXKU Guangzhou Warehouse operation in China will be closed on 17th September 2024 (1 DAY), in observance of The Chinese Mid-Autumn Festival holiday. Normal operations will resume on the 18th September 2024 (Wednesday).

2024 MALAYSIA’S NATIONAL DAY HOLIDAY NOTICE

30/08/2024

We wish to inform you that our operations will be affected by the upcoming holidays in Malaysia. Please take note of the following closures:

The BOXKU Customer Service operation in Malaysia will be closed on the 31st AUG 2024 (1 DAYS), in observance of The Malaysia’s National Day holiday. Normal operations will resume on the 2nd SEPT 2024 (MONDAY).

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Shipping Fee Decrease for LCL (WEST) Sea FreightPro

21/08/2024

We are pleased to inform you that we are reducing our rates for LCL (West) Sea FreightPro due to recent improvements and stabilization in sea shipping costs.

Effective from 12:00 AM on August 22, 2024, the updated Sea FreightPro rates for West Malaysia will be:

West Malaysia Sea FreightPro:
Shipments under 3 CBM: RM480 per CBM (previously RM500 per CBM)
Shipments under 5 CBM: RM460 per CBM (previously RM480 per CBM)
Shipments above 5.1 CBM: RM440 per CBM (previously RM460 per CBM)

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Shipping Fee Decrease for LCL (WEST) Sea FreightPro

02/08/2024

We are pleased to inform you that we are reducing our rates for LCL (West) Sea FreightPro due to recent improvements and stabilization in sea shipping costs.

Effective from 12:00 AM on August 3, 2024, the updated Sea FreightPro rates for West Malaysia will be:

West Malaysia Sea FreightPro:
Shipments under 3 CBM: RM500 per CBM (previously RM530 per CBM)
Shipments under 5 CBM: RM480 per CBM (previously RM515 per CBM)
Shipments above 5.1 CBM: RM460 per CBM (previously RM500 per CBM)

For the latest updates on our freight prices, please visit our website at "Latest Shipping Fees".

Shipping Fee Increase for Sea FreightPro (West Malaysia) & Sea Express (West & East Malaysia)

19/06/2024

In response to recent fluctuations in sea shipping costs and an increase in clearance fees, we have carefully reviewed our pricing for LCL Sea FreightPro (West Malaysia) & Sea Express shipments to both West and East Malaysia.

After thorough observation and discussion, our company has decided to adjust the freight rates as follows:

West Malaysia Sea FreightPro:
Below 3CBM - RM530 per CBM (previously RM460 per CBM)
Above 5.1CBM - RM500 per CBM (previously RM430 per CBM)

West & East Sea Express:
West Malaysia Sea Express : Above 5.1kg- RM 5.2 (previously RM4.9)
East Malaysia Sea Express : Above 5.1kg- RM 11.50 (previously RM10)
These new prices will come into effect at 12:00 AM on Jun 20, 2024.

For the latest updates on our freight prices, please visit our website at "Latest Shipping Fees".

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2024 MALAYSIA HARI RAYA HAJI HOLIDAY NOTICE

13/06/2024

We wish to inform you that our operations will be affected by the upcoming holidays in Malaysia. Please take note of the following closures:

The Boxku Customer Service operation in Malaysia will be closed on the 17rd JUN 2024 (1 DAYS), in observance of The Hari Raya Haji holiday. Normal operations will resume on the 18th JUN 2024 (TUESDAY).

Shipping Fee Increase for SEA FreightPro (West & East Malaysia)

18/05/2024

In response to recent fluctuations in sea shipping costs and an increase in clearance fees, we have carefully reviewed our pricing for LCL HEAVY SEA shipments to both West and East Malaysia.

After thorough observation and discussion, our company has decided to adjust the freight rates as follows:

West Malaysia: RM460 per CBM (previously RM410 per CBM)
East Malaysia: RM750 per CBM (previously RM720 per CBM)
These new prices will come into effect at 12:00 AM on May 20, 2024.

For the latest updates on our freight prices, please visit our website at Shipping Fees.

We sincerely appreciate your continued support and understanding during this time.

YEAR 2024 LABOUR DAY ANNOUNCEMENT

30/04/2024

GUANZHOU WAREHOUSE
Guangzhou warehouse will be closed on 01ST MAY 2024 and resume operation on 2ND May 2024{Thursday).

MALAYSIA OPERATION
Malaysia Operation will be off for Public Holiday on 01ST MAY 2024 and resume operation on 2ND May 2024 (Thursday).

YEAR 2024 HARI RAYA AIDILFITRI HOLIDAY NOTICE

26/03/2024

Please be informed that MALAYSIA CUSTOMER SERVICE will be off on (10th April – 11st April 2024 ) due holiday and Replacement of HARI RAYA HAJI HOLIDAY, CS Operation will be back to normal on (12nd April 2024, FRIDAY ) . There will be no clearance service for sea freight from (6th April – 14st April 2024 ).

Year 2024 Chinese New Year Holiday, Stocks Leftover Arrangement

10/01/2024

GUANGZHOU WAREHOUSE
The Guangzhou warehouse will be closed from 09th FEB to 18th FEB 2024 (10 DAYS) for the CHINESE NEW YEAR holiday and will resume operations on 19th FEB 2024 (MONDAY).

Important Reminder:
*Last day for Air Freight collection/dispatch will be 2nd Feb 2024 (Friday)
*Last day for Sea Express(LCL Freight) collection/dispatch will be 31st Jan 2024 (Wednesday)

MALAYSIA BOXKU CS OPERATION
Malaysia BOXKU CS Operation will be closed from 09th FEB -18th FEB 2024 (10 DAYS), for CHINESE NEW YEAR Holiday and resume operation on 19th FEB 2024 (MONDAY).

Friendly Reminder: Please arrange for the dispatch of your parcel at your earliest convenience to prevent any potential delays. Additionally, kindly ensure the prompt dispatch of any remaining stocks in the warehouse to mitigate unforeseen circumstances and avoid unnecessary losses during the upcoming long holiday. Your cooperation is greatly appreciated. Thank you!

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Shipping Fee Decrease for Air Shipments & LCL(West) Sea FreightPro

06/01/2024

Due to the recent recovery and stabilization of sea shipping costs, after our observation and discussion, company decided to decrease the LCL(West) Sea FreightPro to RM410-380/CBM and a decrease of 5-10% on Air Freight. The new prices will taken effect on 12:00AM, 8th Jan 2024.

YEAR 2023 MALAYSIA’S CHRISTMAS AND NEW YEAR 2024 HOLIDAY

20/12/2023

Please be informed that MALAYSIA CUSTOMER SERVICE will be off on:

CHRISTMAS Holiday: (25th DEC 2023， MONDAY), CS Operation will be back to normal on (26th DEC 2023, TUESDAY).

NEW YEAR 2024 Holiday: (1st JAN 2024， MONDAY), CS Operation will be back to normal on (2nd JAN 2024, TUESDAY).

China Warehouse:

Guangzhou BaiYun warehouse will be of on NEW YEAR 2024 Holiday: (1st JAN 2024，MONDAY), warehouse operation will be back to normal on (2nd JAN 2024, TUESDAY).

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Update your shipping address

19/12/2023

To enhance our service and expedite the processing of your packages at our warehouse, we kindly request your cooperation in updating your delivery address format on popular platforms such as Taobao and Pinduoduo.

Here's a quick and easy three-step guide:

• Step 1: Open the BOXKU app and navigate to the homepage. Click on "Warehouse" to proceed.
• Step 2: Copy your new delivery address from the app.
• Step 3: Open platforms like Taobao or Pinduoduo, and update your delivery address using the copied information.

By following these simple steps, you contribute to the efficiency of our warehouse operations, ensuring a swift handling of your parcels in the future.

Shipping Fee Increase for LCL AIR FREIGHT (West & East Malaysia)

18/11/2023

Due to the recent un-stabilization of air shipping costs increasement, after our observation and discussion, company decided to Increase the LCL AIR (West&EAST Malaysia) Freight from 3-12% accordingly. The new prices will take effect on 12.00AM, 20/NOV/2023.

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YEAR 2023 MALAYSIA’S DEEPAVALI HOLIDAY

09/11/2023

Please be informed that MALAYSIA CUSTOMER SERVICE will be off on (13rd NOV 2023， MONDAY) due to replacement of MALAYSIA’S DEEPAVALI HOLIDAY, CS Operation will be back to normal on (14th NOV 2023, TUESDAY).

BOXKU 1111 Exclusive Deals

27/10/2023

CAMPAIGN PERIOD
01.11.2023 to 30.11.2023

OFFER
FOR EVERY RM1000.00 TOP UP WITH US WE GIVE YOU A VOUCHER WORTH RM100.00. Topup RM500 you will get a voucher for RM40.

VALIDITY OF VOUCHER
60 DAYS FROM ISSUANCE DATE

DEVICE
IOS, ANDROID

FREIGHT
For all freight from BOXKU GuangZhou to Malaysia

PAYMENT
All Payment Methods

T&C
Each BOXKU User Account can only use this voucher once, regardless of the number of accounts owned by the user.
This voucher is valid for any amount per transaction.
BOXKU reserves the right to vary and amend these Terms & conditions at any time without prior notice.
This voucher cannot be exchange with cash or its equivalent and shall be redeemed in full value per transaction.
Any balance within the voucher not utilised fully shall not be refunded and will be forfeited.
Any money top-up/transfer within campaign period shall not be eligible for any refund even during termination of BOXKU User Account.

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Shipping Fee Increase for LCL HEAVY SEA (West & East Malaysia)

20/10/2023

Due to the recent un-stabilization of sea shipping costs and shipment clearance fee increasement, after our observation and discussion, company decided to Increase the LCL SEA HEAVY (West Malaysia) Freight from RM380/CBM TO RM430/CBM, (East Malaysia) Freight from RM680/CBM TO RM720/CBM. The new prices will take effect on 12.00AM, 23/OCT/2023.

YEAR 2023 CHINESE MID-AUTUMN FESTIVAL AND CHINA’S NATIONAL HOLIDAY

20/09/2023

Guangzhou warehouse will be closed from 28th SEPT – 2nd OCT 2023, (5Days) for Chinese Mid-Autumn Festival and China National Holiday and resume operation on 03rd Oct 2023 (Tuesday).

YEAR 2023 MALAYSIA’S NATIONAL DAY HOLIDAY

28/08/2023

Please be informed that MALAYSIA CUSTOMER SERVICE will be off on (31ST AUGUST 2023， THURSDAY) due to MALAYSIA’S NATIONAL HOLIDAY, CS Operation will be back to normal on (1ST SEPTEMBER 2023， FRIDAY).

Shipping Fee Decrease for AIR Shipments & LCL (WEST) HEAVY SEA

10/07/2023

Due to the recent recovery and stabilization of sea shipping costs, after our observation and discussion, company decided to decrease the Normal LCL SEA HEAVY (West Malaysia) Freight TO RM380-350 /CBM, and a decrease of 5-15% on Air Freight. The new prices will take effect on 12.00AM, 10th/JULY/2023.

YEAR 2023 HARI RAYA HAJI HOLIDAY ANNOUNCEMENT

27/06/2023

Malaysia CS Operation will be off for Public Holiday on 29th JUN 2023 (Thursday) and resume operation on 30th JUN 2023 (Friday).

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YEAR 2023 DUMPLING FESTIVAL HOLIDAY NOTICE

16/06/2023

Please be informed that GuangZhou Baiyun warehouse will be off on (22nd JUNE 2023，Thursday) due to CHINA DUMPLING Festival.

168 Topup Bonus Campaign

25/05/2023

CAMPAIGN PERIOD
01.06.2023 to 30.06.2023

OFFER
FOR EVERY RM1000.00 TOP UP WITH US WE GIVE YOU A VOUCHER WORTH RM 80.00
FOR EVERY RM500.00 TOP UP WITH US WE GIVE YOU A VOUCHER WORTH RM 30.00

VALIDITY OF VOUCHER
60 DAYS FROM ISSUANCE DATE

DEVICE
IOS, ANDROID

FREIGHT
For all freight from BOXKU GuangZhou to Malaysia

PAYMENT
All Payment Methods

T&C
Each BOXKU User Account can only use this voucher once, regardless of the number of accounts owned by the user.
This voucher is valid for any amount per transaction.
BOXKU reserves the right to vary and amend these Terms & conditions at any time without prior notice.
This voucher cannot be exchange with cash or its equivalent and shall be redeemed in full value per transaction.
Any balance within the voucher not utilised fully shall not be refunded and will be forfeited.
Any money top-up/transfer within campaign period shall not be eligible for any refund even during termination of BOXKU User Account.

YEAR 2023 LABOUR DAY HOLIDAY ANNOUNCEMENT

28/04/2023

GUANGZHOU WAREHOUSE:
Guangzhou warehouse will be closed from 29th April until 1st May 2023 and resume operation on 2nd May 2023 (Tuesday).

MALAYSIA OPERATION:
Malaysia Operation will be off for Public Holiday from 30th April to 1st May 2023 and resume operation on 2nd May 2023 (Tuesday).

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YEAR 2023 HARI RAYA AIDILFITRI HOLIDAY NOTICE

09/04/2023

Please be informed that MALAYSIA CUSTOMER SERVICE will be off on (21/04/2023 - 24/04/2023) due holiday and Replacement of HARI RAYA HAJI HOLIDAY, CS Operation will be back to normal on (25th April 2023, TUESDAY ).

YEAR 2023 CHINA QingMing FESTIVAL HOLIDAY NOTICE

24/03/2023

Please be informed that GuangZhou Baiyun BOXKU Warehouse will be off on 5th APRIL 2023 due to QingMing Festival and resume operation on 6th APRIL 2023 (THURSDAY).

Platform privacy features make it unable to identify the recipient's name

21/02/2023

Recently, the warehouse has received many packages without the recipient's name and phone number. This is because platforms such as Taobao, Pinduoduo, and Douyin have automatically started privacy protection, which prevents the warehouse from sorting the packages and puts them in a no-man's zone. You need to manually turn off the privacy protection function.

The full name of the recipient cannot be displayed after turning on Order Number Protection

All you have to do is go to Taobao and other platforms and follow these steps to disable it:

• 1. click on "My Taobao" in the lower right corner
• 2. click on "Settings" in the upper right corner to enter the settings page.
• 3. Click on "Privacy" and find "Order number protection" to enter the editing page.
• 4. Select "Express pick-up is affected" to turn off the order number protection.

Go to "Settings" then "Privacy" Remove order number protection

Repeat the above steps to turn off the privacy protection function for other platforms, and then click "Submit".

YEAR 2023 CHINESE NEW YEAR HOLIDAY

22/12/2022

GUANGZHOU WAREHOUSE
Guangzhou warehouse will be closed from 19th JAN -29th JAN 2023 (11DAYS), for CHINESE NEW YEAR Holiday and resume operation on 30th JAN 2023 (MONDAY).

*LAST DAY FOR AIR FREIGHT COLLECTION/DISPATCH WILL BE 14th JAN 2023 (SATURDAY)
*LAST DAY FOR SEA LCL FREIGHT COLLECTION/DISPATCH WILL BE 12th JAN 2023 (THURSDAY)

MALAYSIA BOXKU OPERATION
Malaysia BOXKU CS Operation will be closed from 20th JAN -30th JAN 2023 (11DAYS), for CHINESE NEW YEAR Holiday and resume operation on 31th Jan 2023 (TUESDAY).

*Friendly Reminder - Please do arrange for despatching as soon as possible to avoid parcel delay.

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RM100 Topup Bonus Campaign

05/12/2022

CAMPAIGN PERIOD
10.12.2022 to 30.12.2022

OFFER
FOR EVERY RM1000.00 TOP UP WITH US WE GIVE YOU A VOUCHER WORTH RM100.00

VALIDITY OF VOUCHER
60 DAYS FROM ISSUANCE DATE

DEVICE
IOS, ANDROID

FREIGHT
For all freight from BOXKU GuangZhou to Malaysia

PAYMENT
All Payment Methods

T&C
Each BOXKU User Account can only use this voucher once, regardless of the number of accounts owned by the user. This voucher is valid for any amount per transaction. BOXKU reserves the right to vary and amend these Terms & conditions at any time without prior notice. This voucher cannot be exchange with cash or its equivalent and shall be redeemed in full value per transaction. Any balance within the voucher not utilised fully shall not be refunded and will be forfeited. Any money top-up/transfer within campaign period shall not be eligible for any refund even during termination of BOXKU User Account.

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RM40 Topup Bonus Campaign

05/12/2022

CAMPAIGN PERIOD
10.12.2022 to 30.12.2022

OFFER
FOR EVERY RM500.00 TOP UP WITH US WE GIVE YOU A VOUCHER WORTH RM40.00

VALIDITY OF VOUCHER
60 DAYS FROM ISSUANCE DATE

DEVICE
IOS, ANDROID

FREIGHT
For all freight from BOXKU GuangZhou to Malaysia

PAYMENT
All Payment Methods

T&C
Each BOXKU User Account can only use this voucher once, regardless of the number of accounts owned by the user. This voucher is valid for any amount per transaction. BOXKU reserves the right to vary and amend these Terms & conditions at any time without prior notice. This voucher cannot be exchange with cash or its equivalent and shall be redeemed in full value per transaction. Any balance within the voucher not utilised fully shall not be refunded and will be forfeited. Any money top-up/transfer within campaign period shall not be eligible for any refund even during termination of BOXKU User Account.

RM111 Topup Bonus Campaign

01/11/2022

CAMPAIGN PERIOD
01.11.2022 to 30.11.2022

OFFER
FOR EVERY RM1000.00 TOP UP WITH US WE GIVE YOU A VOUCHER WORTH RM111.00

VALIDITY OF VOUCHER
60 DAYS FROM ISSUANCE DATE

DEVICE
IOS, ANDROID

FREIGHT
For all freight from BOXKU GuangZhou to Malaysia

PAYMENT
All Payment Methods

T&C
Each BOXKU User Account can only use this voucher once, regardless of the number of accounts owned by the user. This voucher is valid for any amount per transaction. BOXKU reserves the right to vary and amend these Terms & conditions at any time without prior notice. This voucher cannot be exchange with cash or its equivalent and shall be redeemed in full value per transaction. Any balance within the voucher not utilised fully shall not be refunded and will be forfeited. Any money top-up/transfer within campaign period shall not be eligible for any refund even during termination of BOXKU User Account.

YEAR 2022 MALAYSIA’S DEEPAVALI HOLIDAY

23/10/2022

Please be informed that MALAYSIA CUSTOMER SERVICE will be off on (24th OCTOBER 2022， MONDAY) due to MALAYSIA’S DEEPAVALI HOLIDAY, CS Operation will be back to normal on (25th OCTOBER 2022, TUESDAY).

YEAR 2022 CHINA’S NATIONAL HOLIDAY AND BOXKU APP MAINTAINANCE

22/09/2022

GUANZHOU WAREHOUSE
Guangzhou warehouse will be closed from 01st OCT - 4th Sept 2022 for China National Holiday and resume operation on 05th Oct 2022 (Wednesday).

MALAYSIA OPERATION DUE TO BOXKU APP MAINTAINANCE
Malaysia CS Operation will be impacted due to BOXKU APP Maintenance. BOXKU APP will be down for 3 days from 01st OCT to 03rd OCT 2022 and operation will be back to normal on 4th OCT 2022 (TUESDAY).

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YEAR 2022 MALAYSIA DAY HOLIDAY

14/09/2022

Malaysia Operation will be off for Malaysia Day Public Holiday on 16 Sept 2022 and resume operation on 17th Sept 2022 ( Saturday).

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YEAR 2022 CHINA’S MID- AUTUMN FESTIVAL HOLIDAY

03/09/2022

Guangzhou warehouse will be closed from 09th Sept - 10th Sept 2022 for China Mid – Autumn Holiday and resume operation on 12nd Sept 2022 (Monday).