Install BOXKU App from Appstore or Playstore: BOXKU App.
Step 1: Register your first BOXKU Account
If you have already registered your BOXKU account, skip to the next step. Click "Signup" to create your first BOXKU account. Fill in all the necessary information and click on the "Signup Now" button to continue.
Step 2: Login to BOXKU App
Fill in your correct login information and click on the "Login" button to continue. If you have forgotten your password, click on "Forgot your password?" to retrieve your password.
Step 2a: Copy warehouse info
Click on the Menu button from the top left corner. Click on "Warehouse Info". Copy the warehouse information and fill in as your shipping address on Taobao, 1688 or any other online e-commerce platform in China.
Step 3: Access to Book service
From the dashboard, you can access the "Book Service" by clicking on the shortcut in the middle, or by clicking on the "+" icon at the bottom of the middle.
Step 4: Book freight forwarding service
Fill in the tracking number provided by the seller. Type in the actual number of items and the appropriate category. Please fill in your additional requests in description field if necessary.
Step 5: Confirm booking details
Confirm all your booking details and click the "Submit" button to submit the request. In the confirmation dialog, click "Yes" to continue.
Step 6: Successfully submitted request
When the success dialog is displayed, the request is successfully submitted.
Step 7: Wait for Warehouse to process your request
Return to the dashboard. The widget at the top shows the number of your requests that have been submitted and are waiting to be processed. Alternatively, you can click on "Warehouse" in the shortcut to check all your service requests.
Step 8: Request shipping service
When warehouse receives your package, you can request a shipping service by clicking "New Order" from shortcuts.
Step 9: Select items to send
Select the items you want to ship from those that have already arrived at warehouse. You can consolidate multiple items and send them back at once.
Step 10: Select freight & additional requests
Choose sea or air freight to ship your items. If the goods are classified as sensitive goods, please check checkbox "Sensitive goods". Not sure if your items are classified as sensitive items? Read Prohibited & Sensitive Goods. Please check "Shipping Protection" checkbox if you need extra protection to you parcel. Click "Next" proceed to next steps.
Step 11: Enter recipient address
Enter full recipient address and click "Next" proceed to next step.
Step 12: Confirm shipping details
Check all the shipping details if correct. Confirm & click "Submit" button to proceed.
Step 13: Prepare to pay shipping
When your parcel is ready to ship, the bottom shortcut will prompt you for payment.
Step 14: Pay shipping
Confirm the shipping amount and click the "Pay" button. It will redirect to a payment gateway and pay shipping fees.
Step 15: Waiting to receive parcel
After payment of the shipping fee, the warehouse will arrange the shipping. You can click on "Order History" to track your parcel until it is delivered to your doorstep.
Was this article helpful? You may contact our customer service for further assistance.