Frequently Asked Questions


Please register and log in to use the Boxku App to calculate shipping fees. Besides that, you may visit Boxku official website Shipping Fee page to calculate shipping fees. Please contact our customer service for detailed freight.

We use actual weight and volumetric weight to determine your shipping fees, depending on which is higher. Volumetric weight = (Length * Width * Height cm) / 6000. Minimum of 1kg is required for delivery.

Normal Goods: Apparel, Shoes & Bags, Furniture, Mother & Baby Products, Sports Goods, Non-Magnetic Goods, Books

Sensitive Goods: Counterfeit / Genuine Products, Genuine Dolls, High Value Products, Jewelry, Liquids, Powders, Pharmaceuticals, CD-ROMs, Videos, Genuine Products, Electromagnetic Products, Electrical Appliances

Prohibited Goods: Dangerous Goods, Weapons / Plant Poultry / Currency / Tobacco, White Powdered Goods, Unidentified Liquids, Alcohol, Cigarettes, Liquids (explosive and flammable), Pharmaceuticals and Flammable Substances, Chemical Goods, Spray. For details, please go to Prohibited Goods

Boxku currently offers credit card, online transfer, Boost, GrabPay and TouchnGO payment. Boxku bank account details:


Air Freight(West Malaysia), 3-5 working days
Sea Freight(West Malaysia), 15-20 working days
Air Freight(Sabah, Sarawak), 5-7 working days
Sea Freight(Sabah, Sarawak), 25-30 working days

Please log in to the Boxku App and enter your parcel tracking code in "Tracking" section to tracking parcel. Alternatively, please navigate to Track & Trace page enter tracking code to trace your parcel.

You can go to Size Conversion Charts to check the conversion of various units such as clothes, shoes and underwear. Provide international, European, American, Japanese and Chinese unit conversion table.

Do you have other questions? Please kidnly contact our Customer Service.

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