Frequently Asked Questions

General

Please register and log in to use the Boxku App to calculate shipping fees. Besides that, you may visit Boxku official website Shipping Fee page to calculate shipping fees. Please contact our customer service for detailed freight.

We use actual weight or volumetric weight to determine your shipping fees, depending on which is higher. Volumetric weight = (Length * Width * Height cm) / 6000. Minimum of 1kg is required for delivery.

Refers to units of cubic meters, where 1 CBM equals 1 cubic meter. Its SI symbol is m³. If the goods are shipped to foreign countries, it is necessary to use containers. Container models are different, the size of the stuff is also different, so the cubic meter that cbm as a unit of measurement to the container loading statistics. Calculation of cubic metres: Cargo volume = length * width * height (in meters). If the dimensions of the box are 100 CM * 100 CM * 100 CM, the total shipping volume CBM = 1 CBM cubic meter. A common international algorithm for shipping costs is how much shipping costs are equal to 1 cubic meter in volume. It is preset to use sea freight lite. If your parcel is over 45kg, BOXKU will automatically replace it with sea freight instead of sea freight lite. Depends on which shipping cost is lower.

Normal Goods: Apparel, Shoes & Bags, Furniture, Mother & Baby Products, Sports Goods, Non-Magnetic Goods, Books

Sensitive Goods: Counterfeit / Genuine Products, Genuine Dolls, High Value Products, Jewelry, Foods, Liquids, Powders, Pharmaceuticals, CD-ROMs, Videos, Genuine Products, Electromagnetic Products, Electrical Appliances

Prohibited Goods: Dangerous Goods, Weapons / Plant Poultry / Currency / Tobacco, White Powdered Goods, Unidentified Liquids, Alcohol, Cigarettes, Liquids (explosive and flammable), Pharmaceuticals and Flammable Substances, Chemical Goods, Spray. For details, please go to Prohibited Goods

Boxku currently offers credit card, online transfer, Boost, GrabPay and TouchnGO payment. Boxku bank account details:

CIMB BANK
AGE SOLUTIONS
8010275166

Air Freight(West Malaysia), 3-5 working days
Sea Freight(West Malaysia), 15-20 working days
Air Freight(Sabah, Sarawak), 5-7 working days
Sea Freight(Sabah, Sarawak), 25-30 working days

BOXKU's warehouse cut-off time is 5:30 p.m. daily and is closed on Sunday. Parcels delivered after the cut-off time will be updated on the next working day.

Please log in to the Boxku App and enter your parcel tracking code in "Tracking" section to tracking parcel. Alternatively, please navigate to Track & Trace page enter tracking code to trace your parcel.

You can go to Size Conversion Charts to check the conversion of various units such as clothes, shoes and underwear. Provide international, European, American, Japanese and Chinese unit conversion table.

Do you have other questions? Please kidnly contact our Customer Service.

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