Cheap Taobao Shipping Fee

Volumetric weight or dimensional weight is an estimated weight value based from the length, width and height of a package. Volumetric weight = (Length * Width * Height cm) / 6000.

Sea(Lite): BOXKU use actual weight or volumetric weight to determine your shipping fees, depending on which is higher.
Air: Charges will be determined by volumetric weight and for items less than 20kg (10KG for East Malaysia) the actual item weight will be charged.

*For large items or over 45KG, we recommend the use of heavy sea freight. Refer to next question "What is m³ ?"

Refers to units of cubic meters, where 1 CBM equals 1 cubic meter. Its SI symbol is m³. If the goods are shipped to foreign countries, it is necessary to use containers. Container models are different, the size of the stuff is also different, so the cubic meter that cbm as a unit of measurement to the container loading statistics. Calculation of cubic metres: Cargo volume = length * width * height (in meters). If the dimensions of the box are 100 CM * 100 CM * 100 CM, the total shipping volume CBM = 1 CBM cubic meter. A common international algorithm for shipping costs is how much shipping costs are equal to 1 cubic meter in volume. It is preset to use sea freight lite. If your parcel is over 45kg, BOXKU will automatically replace it with heavy sea freight instead of sea freight lite. Depends on which shipping cost is lower.

Normal Goods: Apparel, Shoes & Bags, Furniture, Mother & Baby Products, Sports Goods, Non-Magnetic Goods, Books

Sensitive Goods: Counterfeit / Genuine Products, Genuine Dolls, High Value Products, Foods, Jewelry, Liquids, Powders, Pharmaceuticals, CD-ROMs, Videos, Genuine Products, Electromagnetic Products, Electrical Appliances

Prohibited Goods: Dangerous Goods, Weapons / Plant Poultry / Currency / Tobacco, White Powdered Goods, Unidentified Liquids, Alcohol, Cigarettes, Liquids (explosive and flammable), Pharmaceuticals and Flammable Substances, Chemical Goods, Spray. For details, please go to Prohibited Goods

You will be notified via the BOXKU App when everything is ready for payment. BOXKU currently offers credit card, online transfer, Boost and TouchnGO payment. BOXKU bank account details:

CIMB BANK
AGE SOLUTIONS
8010275166

Please log in to the BOXKU App and enter your parcel tracking code in "Tracking" section to tracking parcel. Alternatively, please navigate to Track & Trace page enter tracking code to trace your parcel.

45 days(Air) / 30 days(Sea) without any additional charges. A late pickup fee is charged when overdue.

BOXKU's warehouse cut-off time is 5:30 p.m. daily and is closed on Sunday. Parcels delivered after the cut-off time will be updated on the next working day.

This is a discrepancy with the goods you have declared e.g. sensitive goods misrepresented as non-sensitive goods. Click here to find out about sensitive goods and general goods. BOXKU will charge a fee for parcels returned to our warehouse, please contact our customer service to find out more.

Once all your parcels have arrived at our warehouse, you can start booking consolidation services through the BOXKU App. Fill in your parcel value on the payment page and it will automatically calculate the estimated sum insured, choose the premium amount that suits you (see Consignment Insurance) and complete the payment.